faq

Frequently Asked Questions

Payment & Shipping

1. Payment

  • We offer both Online Payment and Cash On Delivery (COD) Payment Option.

2. Shipping

  • We provide free shipping on online Payment
  • For Cash on Delivery we charge Only Rs. 40/- per order.

Exchange and Returns Policy

  • We have No Questions Asked Return/Exchange Policy.
  • You can Return/Exchange the product(s) within 3 days after receiving the product(s).
  • We don’t have reverse pickup facility for the Return/Exchange of product(s). Buyer’s have to ship the product on the address given below and have to bear the shipping cost.

Grafitiz
 Viraj Joshi
 A-19, Ravidarshan, Arunoday Nagar
 Mulund East, Mumbai: 400081.
 Mobile: 9833686101

  • All returns must be in unused condition with all original tags and packaging intact.
  • Please submit the Return/Exchange form. Click Here.
  • Please send photocopy of courier slip and and in case of Return, please send us your bank details (Name, Account Number, IFSC Code and Branch) by mail to [email protected] or whatsapp on 9833686101.
  • After receiving the courier receipt, we will dispatch you the required product(s)

Cancellation Policy

  • To cancel the Order, please submit the Cancel form. Click Here.
  • If  you want to edit or cancel your order we will not be able to change anything once  shipped. For changes in the order before it has been shipped, please call us directly on the number 9833686101 and we will see if we can work it out for you.

Refund Policy

1. What are the terms and conditions for refund?

After we receive the package and perform all the necessary quality checks, we will transfer the product amount your bank account provided by you within 5-7 business working days.

Refund of Shipping and COD charges is not applicable.

2. Where should I send my bank account details for refund?

  • Send us your account details (Name, Account Number, IFSC Code and Branch) for NEFT transfer.   
  • Send these details on our email [email protected] or whatsapp us on 9833686101                                   

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